Why do you sell both American and European cigarettes and what is the difference?
Cigarettes from the USA are made in and shipped within the United States. Cigarettes from Europe are made in and shipped from Europe. American and European cigarettes have a small difference in taste but no
difference in quality. We use only USPS to deliver product both within America and from Europe. Prices for USA made cigarettes are a bit higher but it is compensated by short 5-3 day delivery time.
How to make an order and to use the shopping cart?
It's very easy to order at www.cheap-cigarettes-sale.com. You can explore each of the cigarette brands by clicking on the brand name at the left side. When you have made your selection simply add item(s) you have chosen to your shopping cart by clicking "Buy". On the right side you can see how many items in your shopping cart and how much. When you have finished adding items to your shopping cart, click the word "View Cart" in the Shopping Cart Area. If you wish to delete an item from your Shopping Cart, click the "Remove" link that appears to the left of any item in your Shopping Cart. You can also change the quantity of the ordered items in the "qty" column. When you selected the items you wish to order, click the "Purchase Now" link in your shopping cart and check out through the order form. After you have placed the order you will be notified by e-mail when we approve and ship your order.
How is my personal information protected?
We do not sell our client list to anyone, at any price. And we do not give customers’ information to any governmental organization for any reasons.
How can i pay?
All prices in our web store are presented in US dollars. You can pay by VISA credit card only. We do not offer any other methods of payment.
How long does it take to process an order?
Orders are shipped out within 24-48 hours from the moment they are placed.
How long does it take for me to get my order?
The average delivery for European cigarettes time to United States is 2 - 3 weeks. In some rare occurrences your packages may be delayed in the process of shipping, please let us know so we can attempt to track your packages. In the even that you do not receive your packages within 25 days, these packages are declared lost or stolen and we guarantee to resend you the packages or to fully refund you the money for your order.
The shipping of US made cigarettes takes approximately 2 to 5 business days.
Is it legal to ship cigarettes and tobacco?
Shipping cigarettes is legal in the USA, based on the Universal Postal Convention dated September 15, 1999. These provisions of international law have been ratified by 189 member countries - including the United States, - and cigarettes are among the permitted products.
U.S. consumers who buy goods from foreign sources become the importer.
Payment terms on this site: cash before delivery. Once the goods are paid, title of the product is transferred, and SimplySmoke no longer owns the product, once it leaves the stock - the buyer, which is the importer, then owns the product.
The importer is responsible for assuring that the shipments comply with a variety of both state and federal government import regulations. To avoid misunderstandings we highly recommend you consult your local tax office.
Should I pay the duty tax to receive the cigarettes?
Duty taxes are not applied in the USA for cigarettes parcels and our customers from the USA haven't had any problems with buying our products.
In general a product is duty free when it reaches the country of destination where tax may be applied to the discretion of the local Customs Authorities. For this reason we cannot guarantee that duty tax will not be charged.
In case of request for duty tax, you can:
* pay duty tax and collect the parcel;
* reject the parcel, and ask Postal Service to put a note on the parcel saying "RETURN TO SENDER". Once all parcels of your order returned to the sender, we will provide you with a refund according to our Refund & Prevention Policy.
What way do you usually use for shipping and is it possible to use any faster way?
All the parcels are shipped via Registered Mail. We do not use other faster ways of shipment. The orders are delivered to customers or post offices and need to be signed for upon arrival.
What are the shipping rates?
For European cigarettes we have a very simple shipping and delivery pricetable, depending on carton weight:
|< 250g cartons
||$3.00 per carton
||(for example Davidoff slims, Vogue)
|> 250g but < 330g cartons
||$4.00 per carton
||(for example Marlboro, Winston, Camel)
|> 300g cartons
||$6.00 per carton
||(for example Dunhill International, Rothmans International)
Shipping rates of American cigarettes depend on delivery place and carton's quantity. Below is an estimated delivery rates for the Eastern Coast:
Why have I received only part of my order?
According to the mailing/customs regulations we can send a limited quantity of cartons per day and per address, due to that your order is split up into several parcels, which are shipped at a rate of one a day.
How to change automatic recurring account?
If you want to change or cancel your recurring account please emails us to email@example.com
Can I get my money back if I am not satisfied with your product or service?
We have 100% Money Back Guarantee. We return your money if the parcel is lost, stolen or damaged.
Within 10 days on receipt of your order, you may reverse your order and return it for a full refund (minus shipping charges). The goods must be in new condition, with its original packaging.
You should email us to firstname.lastname@example.org with the "Returns" as the subject.
The following information is required:
1) Your order number.
2) The Product(s) you want to return (Product Name and Quantity).
3) The reason you want to make a return.
Can I get a discount at Cheap Cigarettes Sale?
Yes. We give 4% discount on automatic recurring orders (Reorder Accounts). This discount is not applied to a single orders placed along with your automatic recurring orders.