How to make an order and to use the shopping cart?
It's very easy to order at www.cheap-cigarettes-sale.com. You can explore each of the cigarette brands by clicking on the brand name at the left side. When you have made your selection simply add item(s) you have chosen to your shopping cart by clicking "Buy". On the right side you can see how many items in your shopping cart and how much. When you have finished adding items to your shopping cart, click the word "View Cart" in the Shopping Cart Area. If you wish to delete an item from your Shopping Cart, click the "Remove" link that appears to the left of any item in your Shopping Cart. You can also change the quantity of the ordered items in the "qty" column. When you selected the items you wish to order, click the "Purchase Now" link in your shopping cart and check out through the order form. After you have placed the order you will be notified by e-mail when we approve and ship your order.
How is my personal information protected?
We do not sell our client list to anyone, at any price. And we do not give customers’ information to any governmental organization for any reasons.
How can i pay?
All prices in our web store are presented in US dollars. You can pay by electronic check or by Visa credit card. We do not offer any other methods of payment.
How to pay by check?
Payment by check is a processing service that allows customers to pay for cigarettes over the Internet by check without the need to mail a check.
To pay by check please follow the below steps:
- Get your checkbook.
- Pull out the next valid check.
- Copy all information from that check to the last checkout form.
- Press the "Proceed with Purchase" button on the last checkout form and wait for the confirmation screen.
- Write void on your check and keep it with your printed receipt.
- Make sure to record an entry in your check register for the amount of this check and the check number. You will see this transaction in your monthly bank statement soon.
How long does it take to process an order?
Orders paid by credit card and most orders paid by check are shipped out within 24-48 hours from the moment they are placed. Some orders are shipped within 5 business days and only upon receiving money for those orders. (It depends on order amount, bank of check account, history of checking account.) Please note : the date when your account is charged and the date when we receive money to our account do not match. Usually we receive money within 2-3 business days after your account is charged.
How long does it take for me to get my order?
The average delivery time to United States is 2 - 3 weeks. In some rare occurrences your packages may be delayed in the process of shipping, please let us know so we can attempt to track your packages. In the even that you do not receive your packages within 25 days, these packages are declared lost or stolen and we guarantee to resend you the packages or to fully refund you the money for your order.
Is it legal to ship cigarettes and tobacco?
Shipping cigarettes is legal in the USA, based on the Universal Postal Convention dated September 15, 1999. These provisions of international law have been ratified by 189 member countries - including the United States, - and cigarettes are among the permitted products.
U.S. consumers who buy goods from foreign sources become the importer.
Payment terms on this site: cash before delivery. Once the goods are paid, title of the product is transferred, and SimplySmoke no longer owns the product, once it leaves the stock - the buyer, which is the importer, then owns the product.
The importer is responsible for assuring that the shipments comply with a variety of both state and federal government import regulations. To avoid misunderstandings we highly recommend you consult your local tax office.
Should I pay the duty tax to receive the cigarettes?
Duty taxes are not applied in the USA for cigarettes parcels and our customers from the USA haven't had any problems with buying our products.
In general a product is duty free when it reaches the country of destination where tax may be applied to the discretion of the local Customs Authorities. For this reason we cannot guarantee that duty tax will not be charged.
In case of request for duty tax, you can:
* pay duty tax and collect the parcel;
* reject the parcel, and ask Postal Service to put a note on the parcel saying "RETURN TO SENDER". Once all parcels of your order returned to the sender, we will provide you with a refund according to our Refund & Prevention Policy.
What way do you usually use for shipping and is it possible to use any faster way?
All the parcels are shipped via Registered Mail. We do not use other faster ways of shipment. The orders are delivered to customers or post offices and need to be signed for upon arrival.
What are the shipping rates?
We have a very simple shipping and delivery pricetable,depending on carton weight:
|< 250g cartons
||$3.00 per carton
||(for example Davidoff slims, Vogue)
|> 250g but < 330g cartons
||$4.00 per carton
||(for example Marlboro, Winston, Camel)
|> 300g cartons
||$6.00 per carton
||(for example Dunhill International, Rothmans International)
Why have I received only part of my order?
According to the mailing/customs regulations we can send a limited quantity of cartons per day and per address, due to that your order is split up into several parcels, which are shipped at a rate of one a day.
How to change automatic recurring account?
If you want to change or cancel your recurring account please emails us to [email protected]
Can I get my money back if I am not satisfied with your product or service?
We have 100% Money Back Guarantee. We return your money if the parcel is lost, stolen or damaged.
Within 10 days on receipt of your order, you may reverse your order and return it for a full refund (minus shipping charges). The goods must be in new condition, with its original packaging.
You should email us to [email protected] with the "Returns" as the subject.
The following information is required:
1) Your order number.
2) The Product(s) you want to return (Product Name and Quantity).
3) The reason you want to make a return.